Find SoundID VoiceAI log files for issue troubleshooting. If you're experiencing some problems with the plugin, log files are useful for our team to pin down the problem.
In this article:
SoundID VoiceAI log files
If you encounter a technical issue while using the SoundID VoiceAI plugin in your DAW and believe that it is caused by the plugin itself, we recommend reaching out to the Sonarworks Support team and reporting the issue.
If the issue is not easily reproducible, our developers will require the plugin log files to investigate the problem. For a quicker resolution, collect and attach the plugin log files when submitting your support request.
Collecting log files on macOS
- Launch your DAW and load the SoundID VoiceAI plugin to start a new logging session
- Reproduce the issue to capture the problematic behavior in the logs
- Open Finder and click on Go > Go to Folder... and enter the following location
~/Library/Application Support/Sonarworks/SoundIDVoiceAI/logs - Locate the log subfolder from the latest session by Date Modified
- Attach the latest log file to your support request
Macintosh HD/Users/your username/Application Support/Sonarworks/SoundIDVoiceAI/Logs
Note: You can also navigate to this directory in Finder manually. Users/Library is a hidden location on Mac by default - you will need to allow showing hidden files.
Collecting log files on Windows
- Launch your DAW and load the SoundID VoiceAI plugin to start a new logging session
- Reproduce the issue to capture the problematic behavior in the logs
- Navigate to the following location on your computer:
C:\Users\your username\AppData\Roaming\Sonarworks\SoundIDVoiceAI\logs - Locate the log subfolder from the latest session by Date Modified
- Attach the latest log file to your support request
Note: The AppData folder is hidden by default - you will need to allow showing hidden files.
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